We aim to provide services that are of a standard that is acceptable to everyone. If we fail to do this we want to know about it. This will help us not only to deal with the specific problem, but also avoid it from happening again.
Our complaints procedure sets out how to take up anything that you think is unsatisfactory about the service you have received from us. Copies of this policy and the procedure for complaints are available at reception. Forms to register a complaint are also available.
This statement will be displayed in the main waiting area.